Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in San Francisco's thriving tech ecosystem! We're seeking passionate tech enthusiasts to provide critical infrastructure support to our innovative team. This hands-on role offers comprehensive training and mentorship to develop your skills in network administration, system troubleshooting, and cybersecurity best practices. Work in a collaborative environment where your contributions directly impact business operations and customer satisfaction.
Our San Francisco headquarters features modern amenities, flexible work arrangements, and a commitment to employee growth through certification programs and continuing education. Enjoy competitive benefits including health insurance, retirement plans, and professional development stipends.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues across 500+ users
- Deploy and configure desktop/laptop systems, peripherals, and mobile devices
- Monitor and maintain network infrastructure including switches, routers, and firewalls
- Document IT processes, incidents, and solutions in ServiceNow ticketing system
- Assist with cybersecurity protocols including patch management and access controls
- Collaborate with vendors for hardware procurement and maintenance
- Participate in on-call rotation for after-hours emergency support
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and Active Directory
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Customer service mindset with strong communication skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 30lbs and work in server environments
- Valid California driver's license for equipment transport
- Authorization to work in the United States without sponsorship