Job Description
Launch your IT career with TechNexus Solutions in vibrant Charlotte, NC! We're seeking passionate entry-level tech enthusiasts to join our dynamic IT support team. Enjoy competitive pay, comprehensive benefits, and hands-on experience with cutting-edge infrastructure in one of America's fastest-growing tech hubs.
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document IT processes and maintain knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Monitor system health and perform preventative maintenance
- Deliver exceptional customer service via ticketing system and phone support
- Assist with cybersecurity best practices implementation
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking concepts, and security protocols
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Ability to lift 30lbs and work in varied environments