Job Description
Join TechSolutions Columbus as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking passionate tech enthusiasts to join our dynamic team and provide exceptional technical support to clients across Central Ohio. This is your opportunity to grow professionally while making a real impact in a thriving tech hub.
At TechSolutions, we believe in nurturing talent and providing clear career pathways. Our comprehensive training program will equip you with industry-leading skills in network administration, cybersecurity fundamentals, and cloud technologies. Enjoy competitive benefits, flexible work arrangements, and a culture that celebrates innovation and collaboration.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Install, configure, and troubleshoot desktops, laptops, and mobile devices
- Assist with cybersecurity protocols including access management and threat detection
- Document technical issues and resolutions using IT service management tools
- Collaborate with senior engineers on complex system deployments
- Conduct user training on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems and networking fundamentals
- Customer service experience with strong problem-solving abilities
- Familiarity with helpdesk software (ServiceNow, Jira, or Zendesk)
- CompTIA A+ or similar certification preferred (willing to train)
- Valid driver's license and reliable transportation for client site visits
- Ability to lift up to 30 lbs for equipment installation/maintenance