Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals passionate about solving technical challenges and delivering exceptional user experiences. At TechSolutions Inc., we invest in talent through structured training programs and mentorship opportunities. Enjoy a collaborative environment where your ideas drive innovation, with competitive benefits and clear growth paths into specialized IT roles.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and in-person assistance
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Document technical procedures and maintain accurate asset inventory
- Collaborate with senior IT staff on system upgrades and security protocols
- Train end-users on software applications and security best practices
- Monitor system performance and escalate complex issues appropriately
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Customer service mindset with strong communication skills
- Ability to troubleshoot hardware/software issues logically
- CompTIA A+ certification preferred (willing to train)
- Valid driver's license for occasional equipment transport