Job Description
Join our dynamic IT team in Las Vegas and kickstart your career in technology! TechSolutions Inc. is seeking motivated Entry-Level IT Support Specialists to provide essential technical assistance to our growing client base. This full-time position offers comprehensive training, mentorship, and a clear path for career advancement. You'll work in a collaborative environment where your passion for technology is valued and nurtured.
Why Join Us?
- Competitive salary with performance bonuses
- Health benefits, 401(k) matching, and paid time off
- Ongoing professional development and certification opportunities
- Modern office in downtown Las Vegas
Responsibilities
- Diagnose and resolve hardware/software issues for clients
- Provide remote and on-site technical support via phone, email, and chat
- Install, configure, and maintain computer systems and networks
- Document technical procedures and maintain accurate service logs
- Collaborate with senior technicians to resolve complex problems
- Train end-users on software and system usage
- Implement security protocols and data backup procedures
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- CompTIA A+ certification preferred (training provided if needed)
- Valid driver's license for occasional on-site visits