Job Description
Join our dynamic tech team in Phoenix and kickstart your IT career! TechSolutions Phoenix is seeking passionate entry-level professionals to provide critical IT support to our growing client base. You'll gain hands-on experience with cutting-edge technologies while working in a collaborative environment dedicated to your professional growth. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for certification advancement.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 help desk support via phone, email, and remote access
- Assist with network administration tasks including VPN setup and firewall configuration
- Manage user accounts, permissions, and access controls in Active Directory
- Document technical procedures and maintain knowledge base articles
- Collaborate with cybersecurity team on vulnerability patching and compliance
- Support cloud infrastructure including Azure and Office 365 environments
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or similar certification preferred
- Basic understanding of networking principles (TCP/IP, DNS, DHCP)
- Familiarity with Active Directory, Windows Server, and endpoint security tools
- Strong problem-solving skills with ability to troubleshoot systematically
- Excellent written and verbal communication skills
- Ability to work independently and prioritize multiple tasks
- Valid driver's license and reliable transportation