Job Description
Join InnovateTech Solutions as an Entry Level IT Support Specialist and kickstart your career in technology! We're a dynamic Sacramento-based IT firm serving diverse clients across Northern California. This role offers hands-on experience with cutting-edge systems while providing critical support to our clients' digital infrastructure. You'll work alongside seasoned IT professionals in a collaborative environment focused on innovation and growth. Perfect for recent graduates or career changers with foundational tech knowledge.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Assist with cloud service management (Azure, AWS)
- Document IT processes and maintain knowledge base
- Collaborate with senior engineers on complex troubleshooting
- Monitor system performance and security protocols
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Customer service experience with strong communication skills
- CompTIA A+ or similar certification preferred
- Ability to troubleshoot hardware/software issues
- Valid California driver's license (for occasional client visits)