Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in New York's thriving tech hub! We're seeking motivated tech enthusiasts to provide critical IT infrastructure support to our Fortune 500 clients. This immediate-hire role offers hands-on experience with cutting-edge technologies and a clear path to career advancement. Our collaborative team fosters professional growth through mentorship and certification opportunities. Enjoy competitive benefits, flexible work arrangements, and the excitement of working in Manhattan's dynamic tech ecosystem.
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and remote access
- Deploy and configure desktops, laptops, and mobile devices across enterprise environments
- Manage user accounts, permissions, and security protocols in Active Directory
- Document technical procedures and maintain IT asset inventory systems
- Collaborate with senior engineers on network infrastructure projects
- Conduct regular system maintenance and security patch updates
- Train employees on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking concepts
- Familiarity with helpdesk ticketing systems (ServiceNow/Jira preferred)
- Strong troubleshooting skills with hardware and software issues
- Excellent communication abilities and customer service mindset
- CompTIA A+ or similar certification (preferred but not required)
- Ability to lift 30 lbs and work in fast-paced environments
- Valid US work authorization and clean background check