Job Description
Launch your IT career with TechSolutions Inc., a leading technology firm in Arlington! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team. This role offers hands-on experience with cutting-edge systems while providing critical technical support to our clients. You'll work alongside seasoned professionals in a collaborative environment dedicated to innovation and growth. If you're passionate about technology and eager to learn, this is your gateway to a successful IT career.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote assistance
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Document all technical issues and resolutions in ticketing systems
- Assist with network monitoring and basic security protocols
- Collaborate with senior IT staff on infrastructure projects
- Train users on new technologies and best practices
- Maintain inventory of IT assets and equipment
Qualifications
- Associate's degree in IT or related field OR equivalent certification (CompTIA A+, Network+)
- Basic understanding of Windows operating systems and Active Directory
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to lift 30 lbs and work in a physical IT environment
- Valid Texas driver's license (for occasional equipment transport)
- Experience with ticketing systems (ServiceNow, Jira preferred)