Job Description
Launch your tech career with TechFlow Solutions! We're seeking passionate entry-level IT professionals to join our innovative Austin team. As an IT Support Specialist, you'll be the backbone of our digital infrastructure, ensuring seamless operations for 500+ employees across 15 states. Our award-winning training program combines hands-on experience with mentorship from senior engineers, setting you up for rapid career growth in cloud technologies and cybersecurity. Enjoy flexible work arrangements, quarterly hackathons, and tuition reimbursement for industry certifications.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via ticketing system and live chat
- Deploy and configure Windows/macOS workstations, mobile devices, and peripherals
- Execute patch management and security protocols across 200+ endpoints
- Document SOPs and troubleshooting guides in our knowledge base
- Collaborate with DevOps team on infrastructure monitoring tools (Splunk, Nagios)
- Assist with Azure/AWS cloud environment provisioning and monitoring
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows OS, Active Directory, and Office 365
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Customer service mindset with strong problem-solving abilities
- Experience with ticketing systems (Jira, ServiceNow) preferred
- Valid US driver's license for occasional site visits