Job Description
Join TechSolutions Inc. as an Entry-Level IT Support Specialist and kickstart your career in technology! We're a dynamic Dallas-based firm committed to empowering our team with cutting-edge tools and growth opportunities. This role offers hands-on experience in enterprise-level IT operations, mentorship from senior engineers, and a clear path to specialization. Enjoy competitive benefits, flexible work arrangements, and a collaborative environment where your ideas drive innovation.
Why TechSolutions? We invest in our people through dedicated training budgets, certification reimbursement, and structured career advancement. Our Dallas headquarters features modern workspaces, onsite fitness facilities, and regular team-building events.
Responsibilities
- Provide first-line technical support for 500+ employees via ticketing system, phone, and in-person assistance
- Deploy and configure Windows 10/11 workstations, laptops, and peripherals
- Manage Active Directory user accounts and group policies
- Monitor and maintain network infrastructure including switches, routers, and firewalls
- Troubleshoot hardware/software issues using diagnostic tools and remote access
- Document technical procedures and create knowledge base articles
- Collaborate with cybersecurity team on endpoint protection protocols
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (preferred or willingness to obtain)
- Basic understanding of Windows OS, Active Directory, and networking fundamentals
- Strong problem-solving skills with analytical approach to technical challenges
- Excellent written and verbal communication abilities
- Ability to lift 30 lbs for equipment installation/maintenance
- Valid Texas driver's license (for occasional off-site support)