Job Description
Join our dynamic IT team in Phoenix and launch your tech career! TechSolutions Inc. is seeking motivated Entry Level IT Support Specialists to provide exceptional technical assistance to our growing client base. As a cornerstone of our operations, you'll gain hands-on experience with cutting-edge systems while delivering top-tier customer service. We offer comprehensive training, mentorship from industry veterans, and a clear path for career advancement. If you're passionate about technology and eager to grow in a supportive environment, this is your opportunity to make an impact!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and maintain desktop/laptop systems, printers, and network peripherals
- Document all support tickets, resolutions, and asset inventory in IT service management systems
- Collaborate with senior IT staff on network security protocols and system updates
- Assist with onboarding new employees including device setup and account provisioning
- Monitor system performance and proactively address potential technical vulnerabilities
- Train end-users on company software and best practices for digital security
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and cloud platforms
- Strong problem-solving skills with ability to troubleshoot hardware/software issues
- Excellent written/verbal communication and customer service abilities
- CompTIA A+ or similar certification preferred (willingness to obtain required)
- Proficiency with Microsoft Office 365 and enterprise collaboration tools
- Ability to lift 25lbs and work in a fast-paced, deadline-driven environment
- Valid driver's license for occasional off-site equipment maintenance