Job Description
Launch your tech career with industry-leading training at TechAdvance Solutions! We're seeking motivated individuals for our Entry-Level IT Support Specialist program in Indianapolis. No prior experience required—our comprehensive 8-week paid training will equip you with essential skills in network administration, cybersecurity fundamentals, and cloud technologies. Join a team of industry experts and grow into a full-fledged IT professional with ongoing certifications and career advancement opportunities. Enjoy competitive benefits, flexible work arrangements, and a supportive culture that invests in your success.
Responsibilities
- Provide Tier 1 technical support to internal and external clients via phone, email, and chat
- Install, configure, and troubleshoot hardware/software systems including Windows OS and Microsoft Office
- Monitor network performance and security protocols under mentorship
- Document technical issues and resolutions using ITSM tools like ServiceNow
- Collaborate with senior engineers during complex incident escalations
- Participate in cross-departmental projects after training completion
- Adhere to ITIL best practices and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent communication and customer service aptitude
- Willingness to obtain CompTIA A+ certification during training
- Ability to work flexible hours including occasional weekends
- Valid Indiana driver's license (for occasional on-site visits)
- Pass background check and drug screening