Job Description
Join Houston's fastest-growing tech firm as an Entry-Level IT Support Specialist! We're seeking motivated individuals with no prior experience to launch their careers in technology through our comprehensive 8-week paid training program. Learn industry-standard skills in network administration, cybersecurity basics, and cloud computing while working alongside certified professionals. This role offers clear career progression paths to senior positions within 18 months.
Responsibilities
- Provide Tier 1 technical support to 500+ employees via ticket system and walk-up service
- Deploy and configure hardware including workstations, printers, and network devices
- Monitor and maintain Windows Server environments using Active Directory
- Document IT procedures using Confluence and ServiceNow platforms
- Participate in bi-weekly security awareness training sessions
- Assist with office moves and new employee onboarding
- Collaborate with senior engineers on infrastructure improvement projects
Qualifications
- High school diploma or equivalent (required)
- Basic understanding of computer hardware/software concepts
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Willingness to obtain CompTIA A+ certification within 6 months
- Ability to lift 30 lbs for equipment installation
- Valid Texas driver's license for occasional off-site support