Job Description
Join our dynamic Oakland-based team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're urgently seeking passionate tech enthusiasts to provide critical support to our growing client base. This is your opportunity to gain hands-on experience with cutting-edge systems while working alongside industry mentors. Our fast-paced environment offers rapid growth potential and a comprehensive benefits package including health insurance, retirement plans, and professional development stipends. If you're ready to transform your technical knowledge into real-world impact, apply now!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network infrastructure
- Diagnose and resolve system issues via remote and on-site assistance
- Manage helpdesk tickets using ServiceNow and Jira platforms
- Assist with cybersecurity protocols and access management
- Document technical processes and create knowledge base articles
- Collaborate with cross-functional teams on system implementations
- Support end-user training and onboarding initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems preferred
- Strong problem-solving and communication skills
- CompTIA A+ certification a plus (not required)
- Ability to lift 20 lbs for hardware maintenance
- Valid California driver's license (for occasional site visits)