Job Description
Join our dynamic IT team as an Entry-Level Support Specialist and launch your career in technology! TechNova Solutions is urgently hiring motivated individuals to provide essential technical support to our growing client base in Omaha. This is your opportunity to gain hands-on experience with cutting-edge systems while making a tangible impact. We offer competitive compensation, comprehensive training, and a clear path for career advancement. Don't miss this chance to grow with one of Nebraska's fastest-growing tech firms!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all incidents, resolutions, and asset management activities
- Collaborate with senior engineers on complex troubleshooting tasks
- Deliver exceptional customer service via phone, email, and in-person support
- Participate in system upgrades, patches, and security protocols
- Assist with user training and knowledge base documentation
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Strong troubleshooting and diagnostic skills with technical aptitude
- Excellent written and verbal communication abilities
- Customer-focused mindset with patience and problem-solving orientation
- Ability to work independently and collaboratively in a team environment
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)