Job Description
Join Our Dynamic Tech Team in Virginia Beach! Coastal Tech Solutions is urgently seeking passionate Entry-Level IT Support Specialists to drive innovation for our growing client base. If you're ready to launch your career in a fast-paced environment with mentorship from industry veterans, this is your moment. Enjoy competitive compensation, comprehensive benefits, and opportunities for rapid advancement in one of Virginia's most vibrant tech hubs.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage helpdesk tickets using ServiceNow and Jira platforms
- Install, configure, and maintain Windows 10/11 workstations and servers
- Assist with cybersecurity protocols including endpoint protection and access control
- Document technical procedures and create user training materials
- Collaborate with cross-functional teams on system deployments
- Monitor system health and proactively address performance bottlenecks
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of hands-on IT support or internship experience
- CompTIA A+ or Network+ certification preferred
- Proficiency in Microsoft Office 365 and Active Directory
- Strong troubleshooting skills for hardware/software issues
- Excellent written and verbal communication abilities
- Ability to work independently and prioritize multiple tasks
- Valid driver's license with reliable transportation