Job Description
Join our dynamic team as an Entry Level IT Support Specialist and launch your career immediately! We're seeking motivated individuals in Memphis, TN with remote work options to provide critical technical support to our clients. This full-time position offers rapid onboarding and the chance to develop essential tech skills while contributing to innovative solutions. If you're ready to start tomorrow and grow with a forward-thinking company, apply today!
Responsibilities
- Provide remote technical assistance via phone, email, and chat for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Document all support cases and maintain accurate ticket logs
- Collaborate with senior technicians to resolve complex issues
- Conduct user training on new systems and applications
- Monitor system performance and implement preventive maintenance
Qualifications
- High school diploma or equivalent; technical certification preferred
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work independently in a remote environment
- Customer service mindset with patience and empathy
- Willingness to learn new technologies quickly
- Reliable internet connection and quiet home office space