Job Description
Join TechSolutions Inc. as an Entry Level IT Support Specialist and launch your tech career in Oklahoma City! We're seeking passionate tech enthusiasts eager to build foundational skills in a dynamic environment. Enjoy mentorship from industry experts, hands-on experience with cutting-edge systems, and opportunities for growth within our innovative team. Perfect for recent graduates or career changers looking to enter the IT field.
Responsibilities
- Provide technical assistance to employees via phone, email, and in-person support
- Install, configure, and troubleshoot hardware/software systems
- Document IT processes and maintain accurate service records
- Collaborate with senior IT staff on infrastructure projects
- Monitor system performance and resolve technical issues
- Assist with cybersecurity protocols and data protection measures
- Train users on new technologies and best practices
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and as part of a team
- Willingness to learn and adapt to new technologies