Job Description
Are you looking to break into the tech industry? TechNova Solutions is seeking a motivated Entry Level IT Support Specialist to join our dynamic team in Arlington, TX. We offer hands-on training and a clear path for professional growth. If you have a passion for technology and a desire to learn, we want to hear from you!
As a member of our IT team, you will play a crucial role in maintaining our company's technology infrastructure and supporting our employees. You will work closely with our senior engineers to resolve technical issues and implement new solutions. This is an excellent opportunity for recent graduates or career changers looking to start their journey in IT.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- On-the-job training and mentorship from industry experts.
- Modern work environment with flexible hours.
- Opportunity to work with cutting-edge technology.
Responsibilities
- Provide Tier 1 Technical Support: Assist employees with hardware and software troubleshooting, password resets, and account access issues.
- Manage Help Desk Tickets: Log, track, and resolve IT support tickets in our ticketing system efficiently.
- Hardware Maintenance: Perform regular maintenance on desktops, laptops, printers, and network peripherals.
- Software Installation: Deploy and configure operating systems and business applications for new and existing employees.
- Network Troubleshooting: Assist in diagnosing and resolving basic network connectivity issues.
- Security Compliance: Help enforce IT security policies and ensure data protection protocols are followed.
Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, or related field, OR equivalent professional experience.
- Technical Skills: Basic understanding of computer hardware components and operating systems (Windows/macOS).
- Communication: Excellent written and verbal communication skills with a focus on customer service.
- Problem Solving: Strong analytical skills and the ability to troubleshoot technical problems creatively.
- Soft Skills: A willingness to learn new technologies and work well in a collaborative team environment.
- Reliability: Punctual and able to adhere to strict deadlines.