Job Description
Are you ready to kickstart your career in the dynamic world of Information Technology? TechStart Solutions is seeking an enthusiastic Entry Level IT Support Specialist to join our growing team in Wichita, KS. We are committed to nurturing talent and providing a pathway for aspiring IT professionals to excel.
As a key member of our IT department, you will work alongside seasoned professionals to ensure our internal systems run smoothly. Whether you are troubleshooting a printer issue or deploying new software, your contributions will directly impact our business operations.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Hands-on training with modern technologies.
- Career growth opportunities in a fast-paced environment.
- Supportive and inclusive company culture.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues for desktops, laptops, and peripherals.
- Assist in the deployment, configuration, and maintenance of computer systems and network equipment.
- Maintain accurate documentation of incidents, resolutions, and standard operating procedures.
- Monitor system performance and alert management to potential issues.
- Collaborate with the IT team to implement new technology solutions and upgrades.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Basic understanding of computer hardware, operating systems (Windows/Linux), and networking concepts.
- Strong problem-solving skills and the ability to troubleshoot technical issues efficiently.
- Excellent communication skills, both written and verbal, for interacting with non-technical staff.
- High level of customer service orientation and patience.
- Ability to work independently and as part of a collaborative team.