Job Description
Join Omaha's fastest-growing tech firm and launch your IT career! We're seeking passionate Entry-Level IT Support Specialists to deliver exceptional technical assistance to our dynamic client base. As a key member of our IT team, you'll gain hands-on experience with cutting-edge systems while contributing to Omaha's thriving tech ecosystem. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry veterans.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via remote support and on-site assistance
- Deploy and configure workstations, laptops, and peripherals
- Document technical procedures and maintain service desk tickets
- Collaborate with senior engineers on infrastructure projects
- Conduct cybersecurity awareness training for staff
- Manage inventory of IT assets and procurement requests
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and customer service skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Valid Nebraska driver's license (for occasional client visits)