Job Description
Launch your IT career with TechSolutions Midwest, Milwaukee's premier technology partner! We're seeking passionate Entry Level IT Support Specialists to join our growing team. This hands-on role offers comprehensive training in network administration, system troubleshooting, and cybersecurity fundamentals. Work directly with Fortune 500 clients in a collaborative environment where your problem-solving skills will directly impact business success. Enjoy competitive benefits, mentorship from senior engineers, and clear advancement pathways to specialized IT roles.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network infrastructure
- Diagnose and resolve desktop/laptop issues including OS, productivity suites, and security tools
- Assist with system deployments, configurations, and user account management
- Document incident resolutions, create knowledge base articles, and maintain IT asset inventories
- Collaborate with senior engineers on network monitoring and security protocols
- Train end-users on best practices for data protection and system efficiency
- Participate in IT projects involving cloud migrations and system upgrades
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification or willingness to obtain within 6 months
- Basic understanding of Windows OS, Active Directory, and TCP/IP networking
- Strong troubleshooting methodology and customer service aptitude
- Proficiency with remote desktop tools and ticketing systems
- Ability to lift 30 lbs for equipment maintenance tasks
- Valid driver's license for occasional client site visits