Job Description
Join our dynamic IT team at TechSolutions Inc. and launch your career in technology! We're seeking passionate Entry-Level IT Support Specialists to provide exceptional technical assistance to our Boston-based clients. This role offers hands-on experience with cutting-edge systems while fostering professional growth in a collaborative environment.
As a cornerstone of our client success team, you'll troubleshoot hardware/software issues, implement security protocols, and document technical processes. Our comprehensive training program ensures you develop industry-recognized skills while supporting mission-critical infrastructure for Fortune 500 companies.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Implement cybersecurity best practices including patch management and access controls
- Document technical procedures and create user documentation
- Deploy and configure cloud services (AWS/Azure fundamentals)
- Collaborate with senior engineers on infrastructure projects
- Provide end-user training on productivity tools
- Monitor network performance using diagnostic tools
- Participate in IT asset inventory and lifecycle management
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- Basic knowledge of networking concepts (TCP/IP, DNS)
- Familiarity with Windows/macOS operating systems
- Customer service orientation with strong communication skills
- Problem-solving aptitude and attention to detail
- Ability to lift 30 lbs for hardware maintenance
- CompTIA A+ or similar certification preferred
- Valid driver's license for occasional client site visits