Job Description
Launch Your IT Career in the Heart of Seattle
Are you eager to break into the tech industry? CloudFront Systems is seeking a motivated Entry Level IT Support Specialist to join our innovative team. We are a fast-paced tech company looking for passionate individuals who want to grow their skills in a collaborative, premium environment.
In this role, you will serve as the first point of contact for technical support, ensuring our employees have seamless access to the tools they need to succeed. We offer a comprehensive benefits package, mentorship opportunities, and a clear path for professional advancement.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person to internal staff.
- Troubleshoot and resolve hardware and software issues, including printers, laptops, and operating systems.
- Manage user accounts, permissions, and security access within Active Directory and cloud platforms.
- Assist with the deployment, configuration, and maintenance of new hardware and peripherals.
- Monitor system performance and document technical tickets and resolutions in the ticketing system.
- Collaborate with senior IT staff to identify trends and improve support processes.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent practical experience).
- Familiarity with Windows 10/11 and Linux operating systems.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a dynamic team.