Job Description
Launch your IT career with TechNova Solutions, a Fort Worth-based leader in digital transformation! We're seeking passionate entry-level professionals eager to grow in a dynamic environment. Join our collaborative team where innovation meets opportunity, and gain hands-on experience with cutting-edge technologies while supporting Fortune 500 clients across Texas. Enjoy competitive benefits, mentorship programs, and a culture that champions continuous learning and career advancement.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote assistance
- Assist with system deployments, upgrades, and patch management
- Document technical procedures and maintain accurate service logs
- Collaborate with senior IT staff on infrastructure projects
- Support cybersecurity best practices across organizational systems
- Deliver exceptional customer service with clear communication
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to work independently and in team environments
- Eagerness to learn new technologies and methodologies