Job Description
Join our dynamic IT team in Austin's thriving tech hub! InnovateTech Solutions is seeking passionate entry-level IT professionals to provide essential technical support to our growing client base. This role offers hands-on experience with cutting-edge infrastructure while working alongside industry veterans in a collaborative, growth-oriented environment.
We offer comprehensive benefits, professional development stipends, and a culture that celebrates innovation. Austin's vibrant tech scene and our commitment to employee advancement make this the perfect launchpad for your IT career.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage helpdesk ticketing system and resolve user inquiries within SLAs
- Deploy and configure workstations, laptops, and peripherals
- Assist with cybersecurity best practices and policy implementation
- Document IT processes and maintain knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Participate in on-call rotation for after-hours support
Qualifications
- Associate's degree in IT, Computer Science, or related field
- 0-2 years of technical support or helpdesk experience
- CompTIA A+ certification preferred (or willingness to obtain)
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- Ability to lift 30 lbs and work in a physical server environment