Job Description
Join our dynamic IT team at InnovateTech Solutions and launch your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our Dallas-based clients. As a cornerstone of our operations, you'll gain hands-on experience with cutting-edge systems while contributing to our mission of delivering seamless digital experiences. Enjoy comprehensive training, mentorship from industry experts, and a collaborative work environment designed for growth.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior IT staff on infrastructure projects
- Conduct routine system maintenance and security updates
- Deliver training to end-users on new technologies
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent communication and customer service skills
- CompTIA A+ or similar certification preferred
- Ability to work in fast-paced, collaborative environments