Job Description
Join TechSolutions Inc. as an Entry-Level IT Support Specialist and kickstart your career in the thriving tech hub of San Antonio! We're seeking passionate tech enthusiasts eager to grow in a dynamic environment where innovation meets opportunity. As part of our award-winning IT team, you'll gain hands-on experience with cutting-edge systems while contributing to our mission of delivering seamless digital experiences. We offer competitive compensation, comprehensive benefits, and a culture that values continuous learning and professional development.
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes, solutions, and knowledge base articles
- Assist with network troubleshooting and basic server administration tasks
- Collaborate with cross-functional teams to resolve complex technical challenges
- Participate in IT asset management and system maintenance projects
- Deliver exceptional customer service with clear communication and empathy
Qualifications
- Associate's degree in IT or related field OR equivalent technical certification (CompTIA A+, Google IT Support)
- Basic understanding of Windows/macOS operating systems and networking concepts
- Strong problem-solving skills with ability to diagnose technical issues
- Excellent written and verbal communication abilities
- Customer service mindset with patience and adaptability
- Ability to work independently and in collaborative team environments
- Valid Texas driver's license (for occasional site visits)