Job Description
Are you ready to launch your career in the heart of the technology sector?
Innovate Philadelphia IT Services is seeking a motivated Entry Level IT Support Specialist to join our dynamic team. If you have a passion for technology, a desire to learn, and a knack for solving problems, we want to hear from you. This is an exceptional opportunity to gain hands-on experience in a fast-paced environment without requiring prior professional experience.
We offer a comprehensive benefits package, mentorship programs, and a clear pathway for career advancement in IT.
Responsibilities
- Provide Tier 1 Help Desk Support: Assist employees with technical issues, including hardware troubleshooting, software installation, and password resets.
- Network Maintenance: Assist in the maintenance and monitoring of local area networks (LAN) and wireless networks to ensure optimal performance.
- Hardware Management: Receive, inventory, and set up new hardware equipment, including desktops, laptops, and peripherals.
- User Training: Conduct training sessions for staff on new software applications and security protocols.
- Documentation: Maintain accurate records of incidents, resolutions, and system changes in our ticketing system.
Qualifications
- Educational Background: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent hands-on experience).
- Technical Knowledge: Basic understanding of computer hardware, operating systems (Windows 10/11, macOS), and networking concepts.
- Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem-Solving: Strong analytical skills and the ability to troubleshoot issues efficiently.
- Availability: Ability to work full-time, Monday through Friday, and occasional on-call rotation.