Job Description
Launch your IT career with NexusTech Solutions, a leading innovator in cloud infrastructure and cybersecurity. We're seeking passionate Entry-Level IT Support Specialists to join our dynamic Phoenix team. You'll gain hands-on experience in enterprise environments while supporting Fortune 500 clients. Our comprehensive training program includes cloud technologies, network diagnostics, and cybersecurity fundamentals. Enjoy a modern workspace, mentorship from industry veterans, and clear growth pathways to advanced roles like Cloud Engineer or Security Analyst.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Deploy and configure Windows/macOS systems in enterprise environments
- Monitor and maintain cloud infrastructure (AWS/Azure)
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on security protocols
- Assist with onboarding new employees and device provisioning
- Participate in 24/7 on-call rotation (rotational schedule)
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification (preferred)
- Basic knowledge of Windows/macOS administration
- Familiarity with cloud platforms (AWS/Azure fundamentals)
- Strong problem-solving and communication skills
- Ability to lift 25 lbs for hardware maintenance
- Valid driver's license for occasional client site visits
- Passion for emerging technologies and continuous learning