Job Description
Launch your IT career with NexusTech Solutions, a leading digital transformation firm in NYC's vibrant tech hub. We're seeking passionate entry-level professionals to join our dynamic IT support team and deliver exceptional technical solutions to Fortune 500 clients. Enjoy mentorship from senior engineers, cutting-edge training programs, and opportunities for rapid career advancement in a collaborative environment.
Our Manhattan headquarters offers state-of-the-art facilities, flexible work options, and competitive benefits including health insurance, 401(k) matching, and professional development stipends. Join us in building the future of enterprise technology!
Responsibilities
- Provide Tier 1 technical support for 500+ employees including hardware troubleshooting, software installations, and network connectivity issues
- Manage service tickets using JIRA and maintain documentation in ITSM systems
- Deploy and configure Windows/macOS workstations and mobile devices
- Assist with cybersecurity protocols including access management and vulnerability scanning
- Collaborate with cross-functional teams on IT infrastructure projects
- Conduct user training on new software and security best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 6 months)
- Strong knowledge of Windows/macOS operating systems and Active Directory
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Excellent troubleshooting skills and customer service orientation
- Ability to work independently and prioritize multiple tasks
- Valid US work authorization required