Job Description
Join our dynamic IT team in Minneapolis and launch your tech career today! We're urgently seeking passionate entry-level IT professionals to provide critical technical support and drive innovation. As an IT Support Specialist, you'll be the first point of contact for troubleshooting hardware/software issues, ensuring seamless operations across our organization. Enjoy competitive benefits, mentorship from senior engineers, and rapid growth opportunities in a collaborative environment.
Responsibilities
- Provide Tier 1/2 technical support for 200+ employees via phone, email, and in-person
- Deploy and configure hardware (laptops, printers, network devices)
- Manage Active Directory accounts and permissions
- Monitor and maintain network security protocols
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on system upgrades
- Support cloud applications (O365, Azure)
Qualifications
- Associate degree in IT or CompTIA A+ certification
- 1-2 years help desk internship or desktop support experience
- Proficiency in Windows OS, Microsoft Office Suite, and basic networking
- Strong problem-solving and communication skills
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Ability to lift 30lbs and perform basic hardware repairs
- Valid driver's license for occasional site visits