Job Description
Join InnovateTech Solutions as an Entry Level IT Support Specialist and launch your career in Raleigh's thriving tech hub! We're urgently seeking passionate tech enthusiasts to provide critical IT infrastructure support for our rapidly growing client base. This is your chance to work with cutting-edge technologies while receiving mentorship from industry veterans. Our collaborative team environment offers rapid growth opportunities and competitive benefits.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Manage user accounts, permissions, and access controls across Windows/Linux environments
- Diagnose and resolve hardware/software issues with enterprise systems
- Document IT processes, incidents, and resolutions in service management tools
- Assist with cybersecurity protocols, patch management, and vulnerability assessments
- Support cloud infrastructure including AWS/Azure environments
- Collaborate with cross-functional teams on IT projects and deployments
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of hands-on IT support/help desk experience
- Proficiency in Windows OS, Active Directory, and network fundamentals
- Basic understanding of cybersecurity best practices
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+/Network+ certification preferred
- Experience with ITSM tools (ServiceNow, Jira, etc.) a plus