Job Description
Join our dynamic IT team as an Entry Level Support Specialist and launch your tech career in Colorado's thriving tech hub! We're urgently hiring motivated individuals to provide essential technical support across our growing organization. You'll gain hands-on experience with cutting-edge systems while contributing to a company culture that values innovation and growth. Perfect for recent graduates or career changers with foundational tech knowledge. Enjoy competitive benefits, flexible work arrangements, and dedicated mentorship from industry veterans. Apply now to become part of Colorado Springs' fastest-growing tech employer!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document IT processes and create knowledge base articles
- Collaborate with senior engineers on system upgrades and security patches
- Monitor helpdesk ticket queues and resolve tickets within SLAs
- Assist with onboarding new employees and equipment setups
- Participate in IT infrastructure projects as assigned
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS, networking fundamentals, and security protocols
- Strong problem-solving skills and customer service orientation
- Ability to lift 25lbs and work in varied office environments
- CompTIA A+ certification preferred (or willingness to obtain)
- Experience with helpdesk ticketing systems (ServiceNow, Jira, etc.)
- Valid driver's license and reliable transportation