Job Description
Join our dynamic IT team at TechNova Solutions as an Entry-Level IT Support Specialist! We're urgently seeking passionate tech enthusiasts to provide critical infrastructure support across our Kansas City headquarters. This is your gateway to a thriving career in IT with hands-on experience in enterprise environments. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for rapid advancement in a fast-paced, innovation-driven culture.
Why TechNova? We're a nationally recognized tech firm specializing in cloud infrastructure and cybersecurity solutions, with a 98% employee retention rate. Our Kansas City hub is expanding rapidly, and we're investing heavily in our new talent pipeline.
Responsibilities
- Provide Tier 1 technical support for 500+ employees via helpdesk tickets, phone, and in-person requests
- Deploy and configure Windows 10/11 workstations, peripherals, and mobile devices
- Manage Active Directory accounts, group policies, and basic network configurations
- Troubleshoot hardware/software issues including VPN connectivity, Office 365, and cloud applications
- Document all support activities using ServiceNow ticketing system and knowledge base
- Assist with asset management and lifecycle tracking of IT equipment
- Collaborate with security team on patch management and compliance initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Strong understanding of Windows OS fundamentals and networking concepts
- Experience with helpdesk software (ServiceNow, Jira, Zendesk preferred)
- Excellent written and verbal communication skills
- Ability to prioritize tasks in a high-volume environment
- Valid driver's license for occasional off-site support
- Basic knowledge of cybersecurity best practices