Job Description
Join our dynamic IT team as an Entry-Level Support Specialist and kickstart your career in technology! We're urgently seeking passionate tech enthusiasts to provide critical support to our growing client base in Albuquerque. This role offers hands-on experience with cutting-edge systems while delivering exceptional customer service. If you're eager to learn and grow in a fast-paced environment, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows and macOS systems
- Assist with security protocols and data backup procedures
- Document incidents and resolutions using ticketing systems
- Collaborate with senior IT staff on infrastructure projects
- Train end-users on company software and best practices
- Monitor system performance and escalate critical issues
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of networking concepts (TCP/IP, DNS)
- Familiarity with Windows OS and Microsoft Office Suite
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- CompTIA A+ certification preferred (not required)
- Valid driver's license for occasional site visits