Job Description
Join our dynamic IT team in Memphis and launch your career in technology! We're urgently seeking motivated Entry-Level IT Support Specialists to provide critical technical assistance to our growing client base. This is your chance to gain hands-on experience in a fast-paced environment while making tangible impacts on business operations.
As a key member of our support team, you'll work directly with cutting-edge systems and collaborate with industry professionals to resolve technical challenges. We offer comprehensive training, career advancement opportunities, and a supportive culture that values innovation and growth.
Why Apply Today? Immediate start date • Competitive salary • Comprehensive benefits package • Mentorship from senior engineers • Opportunity to specialize in cybersecurity or infrastructure.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues via phone, email, and remote assistance
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
- Document technical issues and resolutions in our ticketing system
- Collaborate with senior IT staff on system upgrades and maintenance projects
- Conduct user training on new technologies and best practices
- Monitor system health and perform preventative maintenance tasks
- Assist with cybersecurity protocols and data protection measures
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems and networking fundamentals
- Strong problem-solving abilities and customer service orientation
- CompTIA A+ certification preferred (willing to train)
- Experience with helpdesk software (e.g., ServiceNow, Jira) a plus
- Ability to lift 30 lbs for equipment handling
- Valid driver's license for occasional on-site visits
- Excellent communication and documentation skills