Job Description
Join our dynamic IT team as an Entry Level IT Support Specialist and launch your tech career in Portland's thriving innovation hub! We're urgently hiring passionate tech enthusiasts ready to learn and grow with industry leaders. This hands-on role offers comprehensive training, mentorship, and direct exposure to enterprise systems. Perfect for recent graduates or career-changers with foundational tech knowledge. Enjoy competitive benefits, flexible work options, and opportunities for rapid advancement in a collaborative environment.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing system and remote support
- Assist with device imaging, OS installations, and software deployments
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Support office technology setup and maintenance
- Participate in cybersecurity awareness initiatives
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of Windows/macOS/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Quick learner with adaptability to new technologies
- CompTIA A+ certification preferred but not required