Job Description
Join TechForward Solutions' award-winning IT team and launch your career in Detroit's thriving tech ecosystem! We're urgently seeking passionate entry-level talent to provide critical technical support to our Fortune 500 clients. This hands-on role offers accelerated growth opportunities, mentorship from senior engineers, and exposure to cutting-edge infrastructure. Perfect for recent graduates or career changers with foundational tech skills.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote desktop for 500+ enterprise users
- Deploy, configure, and maintain Windows 10/11 workstations and mobile devices
- Monitor and resolve network connectivity issues using Cisco Meraki and VMware
- Document ticket resolutions in ServiceNow with detailed technical notes
- Collaborate with cross-functional teams on cybersecurity initiatives
- Conduct hardware/software audits and asset inventory management
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or similar certification preferred (willing to train)
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting methodology and customer service skills
- Ability to lift 30lbs for hardware deployments
- Valid driver's license for occasional client site visits
- Eligibility for U.S. government security clearance