Job Description
Join our dynamic IT team as an Entry Level IT Support Specialist and kickstart your career in technology! We're urgently seeking motivated individuals to provide critical technical support across our El Paso operations. This role offers hands-on experience with cutting-edge systems while serving as a vital resource for our users. You'll gain exposure to network administration, security protocols, and enterprise software in a collaborative environment designed for professional growth.
Our company culture values innovation and continuous learning, with dedicated mentorship programs and clear pathways for advancement. As a rapidly growing tech firm, we offer competitive benefits including health insurance, retirement plans, and flexible work arrangements. If you're ready to transform your passion for technology into a rewarding career, apply now and become part of our success story!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and in-person assistance
- Install, configure, and maintain desktop/laptop systems, printers, and peripheral devices
- Manage user accounts, permissions, and access controls across enterprise systems
- Document technical issues, solutions, and asset inventory using ITSM tools
- Collaborate with senior engineers on complex troubleshooting and system implementations
- Conduct routine system health checks and preventive maintenance activities
- Assist with cybersecurity protocols including vulnerability scanning and patch management
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent technical certifications
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (ServiceNow, Jira, etc.)
- Strong troubleshooting skills with ability to diagnose hardware/software issues
- Excellent communication skills with ability to explain technical concepts to non-technical users
- CompTIA A+ or similar certification preferred (willing to train)
- Valid Texas driver's license required for occasional site visits
- Ability to lift 30 lbs for equipment maintenance tasks