Job Description
Join our dynamic IT team at InnovateDC Tech and kickstart your career in technology! We're urgently seeking motivated entry-level professionals to support our growing client base in the heart of Washington DC. This is your opportunity to gain hands-on experience with cutting-edge systems while working alongside industry experts.
As an Entry-Level IT Support Specialist, you'll be the backbone of our operations, ensuring seamless technology experiences for our clients. We offer comprehensive training, career advancement opportunities, and a collaborative work environment that values innovation and professional growth.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document IT processes and maintain accurate asset inventories
- Collaborate with senior engineers on system upgrades and security protocols
- Deliver user training on new technologies and best practices
- Monitor system performance and resolve tickets within SLA requirements
- Participate in IT projects and infrastructure improvements
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems and networking fundamentals
- Familiarity with helpdesk ticketing systems (Service Desk preferred)
- Strong problem-solving abilities and customer service orientation
- CompTIA A+ or similar certification (preferred, not required)
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Valid driver's license for occasional on-site visits