Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're urgently hiring passionate tech enthusiasts to join our dynamic team in the heart of Seattle. As a vital member of our IT department, you'll provide essential technical support to our growing client base while gaining hands-on experience with cutting-edge systems. This is your chance to work in a collaborative environment where innovation meets opportunity, with structured mentorship programs designed to accelerate your professional growth.
Our ideal candidate is a tech-savvy problem-solver eager to learn and contribute. You'll work alongside industry experts to deploy, maintain, and optimize IT infrastructure across diverse industries. With comprehensive benefits including health insurance, retirement plans, and ongoing training, TechNova Solutions is committed to your success. Don't miss this urgent opportunity to build your foundation in Seattle's thriving tech scene!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, printers, and network equipment
- Document technical issues and resolutions in IT service management systems
- Collaborate with senior IT staff on infrastructure projects and system updates
- Assist with security protocols, software patching, and asset inventory management
- Train end-users on new technologies and best practices
- Monitor system performance and escalate complex issues appropriately
- Participate in after-hours on-call rotation on a rotating basis
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent technical certification
- Basic understanding of Windows/macOS operating systems and networking concepts
- Familiarity with help desk software (ServiceNow, Zendesk, etc.) preferred
- Excellent troubleshooting and problem-solving abilities
- Strong written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and collaboratively in team environments
- Valid driver's license and reliable transportation for occasional on-site visits