Job Description
Join TechNova Solutions and launch your IT career in the heart of San Francisco! We're urgently seeking motivated Entry-Level IT Support Specialists to join our dynamic team. As a key member of our operations, you'll gain hands-on experience with cutting-edge technologies while supporting our innovative clients. This is your chance to work alongside industry experts in a collaborative environment that values growth and learning.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues
- Manage and resolve service desk tickets with SLA compliance
- Deploy and configure workstations, laptops, and mobile devices
- Document IT processes and maintain knowledge base articles
- Assist with cybersecurity protocols and access management
- Collaborate with senior engineers on complex infrastructure projects
- Conduct regular system maintenance and updates
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic skills
- Customer service orientation with excellent communication
- Ability to work independently and prioritize tasks
- CompTIA A+ or similar certification preferred