Job Description
Are you ready to launch your career in the fast-paced world of Information Technology? We are an innovative tech firm headquartered in the heart of Charlotte, NC, and we are urgently seeking talented individuals to join our growing IT Support team. We offer a dynamic work environment where you will learn from industry experts, gain hands-on experience with cutting-edge technology, and play a vital role in keeping our organization connected.
Why Join Us?
- Urgent hiring process to get you started quickly.
- Comprehensive on-the-job training and mentorship.
- Competitive entry-level salary with performance bonuses.
- Modern office located in Uptown Charlotte.
If you are eager to learn and have a passion for technology, we want to hear from you today.
Responsibilities
- Provide tier-one technical support and troubleshooting for desktops, laptops, printers, and mobile devices.
- Install, configure, and maintain computer hardware and software systems according to company standards.
- Assist with network connectivity issues and perform routine hardware upgrades.
- Respond to help desk tickets and phone inquiries in a professional and timely manner.
- Maintain accurate documentation of all technical issues and resolutions in the ticketing system.
- Collaborate with senior IT staff to implement new IT policies and procedures.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Computer Science, IT, or related field preferred.
- Basic understanding of computer operating systems (Windows, macOS) and networking concepts.
- Familiarity with Microsoft Office Suite and basic scripting (e.g., Batch, PowerShell) is a plus.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Willingness to work flexible hours and occasional on-call rotation.