Job Description
Join our dynamic IT team as an Entry-Level Support Specialist and launch your tech career in Jacksonville's thriving tech hub! We're urgently seeking motivated individuals with a passion for technology to provide critical IT infrastructure support. This is your opportunity to gain hands-on experience with enterprise systems while making a tangible impact on our organization's digital transformation. Enjoy competitive compensation, comprehensive training, and a collaborative environment where your growth is prioritized. Apply today and become part of Jacksonville's next generation of IT innovators!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Deploy and configure desktop/laptop systems across 500+ endpoints
- Manage user account administration in Active Directory and cloud platforms
- Document IT procedures and maintain knowledge base articles
- Assist with cybersecurity protocols and incident response
- Collaborate with cross-functional teams on IT infrastructure projects
- Monitor system performance and troubleshoot operational issues
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Strong problem-solving abilities with customer service mindset
- CompTIA A+ certification or equivalent experience required
- Ability to lift 30lbs and work in varied office environments
- Valid Florida driver's license for occasional off-site support
- Proficient with Microsoft Office 365 and ticketing systems