Job Description
Join our dynamic tech team as an Entry Level IT Support Specialist in the heart of San Jose's tech hub! We're urgently seeking passionate tech enthusiasts ready to launch their careers. At TechNova Solutions, you'll gain hands-on experience with cutting-edge infrastructure while supporting Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry veterans. This is your opportunity to grow in a collaborative environment where innovation thrives.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing system and remote support
- Deploy and configure workstations, laptops, and mobile devices
- Document IT procedures and knowledge base articles
- Assist with system monitoring and preventative maintenance
- Collaborate with senior engineers on infrastructure projects
- Support cybersecurity initiatives and compliance requirements
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows, macOS, and Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service orientation with excellent communication skills
- CompTIA A+ or similar certification preferred
- Quick learner with problem-solving aptitude
- Ability to work flexible hours during system maintenance