Job Description
Join our dynamic IT team at TechNova Solutions as an Entry-Level IT Support Specialist! We're urgently hiring passionate tech enthusiasts in Philadelphia to deliver exceptional user support and drive digital transformation. This is your gateway to a thriving career in information technology with hands-on experience in enterprise environments.
As a rapidly growing tech hub, we offer competitive benefits, mentorship from industry experts, and a culture that values innovation and growth. If you're ready to launch your IT career in a city buzzing with tech opportunities, apply today!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document IT processes, incidents, and resolutions in ticketing systems
- Collaborate with cross-functional teams on IT projects and deployments
- Monitor system health and proactively address security vulnerabilities
- Train employees on best practices for data security and device usage
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of technical support experience or relevant internship
- Proficiency with Windows OS, Microsoft Office Suite, and network troubleshooting
- Basic knowledge of cloud platforms (Azure, AWS) and virtualization
- Strong analytical skills and ability to diagnose complex technical issues
- Excellent communication and customer service abilities
- CompTIA A+ or similar certification preferred
- Valid driver's license and reliable transportation