Job Description
Join TechFlow Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're urgently hiring passionate individuals to provide critical technical support to our dynamic client base in Houston's thriving tech sector. This role offers hands-on experience with cutting-edge systems while working alongside industry mentors who will accelerate your professional growth.
Our ideal candidate is a tech-savvy problem-solver ready to tackle real-world challenges. You'll gain exposure to enterprise infrastructure, cybersecurity protocols, and cloud technologies while building a foundation for long-term career advancement in IT. If you're eager to learn and make an immediate impact, apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve end-user issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop workstations and peripherals
- Document support tickets and maintain accurate incident records in ServiceNow
- Collaborate with senior engineers on complex system implementations
- Assist with cybersecurity awareness training for staff
- Participate in on-call rotation for urgent after-hours support
Qualifications
- Associate's degree in IT or related field OR equivalent technical certification
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (ServiceNow preferred)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification (preferred but not required)
- Ability to lift 30lbs for equipment maintenance
- Valid Texas driver's license (for occasional site visits)