Job Description
Launch your IT career with TechSolutions Tulsa! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team immediately. No experience required – we provide comprehensive training to transform tech enthusiasts into industry professionals. Work with cutting-edge systems while supporting local businesses in a collaborative, growth-oriented environment. Enjoy competitive benefits, mentorship from senior engineers, and clear pathways to specialization in cybersecurity, cloud infrastructure, or network administration.
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and remote assistance
- Deploy and configure workstations, laptops, and peripherals for new employees
- Manage user accounts, permissions, and access controls in Active Directory
- Document technical issues, resolutions, and standard operating procedures
- Assist with network monitoring, patch management, and security protocols
- Collaborate with vendors for hardware procurement and maintenance
- Participate in on-call rotation for after-hours critical incident response
Qualifications
- High school diploma or equivalent (A+ certification preferred but not required)
- Basic understanding of Windows OS, networking concepts, and cybersecurity fundamentals
- Strong problem-solving skills with ability to troubleshoot logically
- Excellent written/verbal communication abilities
- Customer service mindset with patience for non-technical users
- Willingness to learn and adapt to evolving technologies
- Valid driver's license for occasional on-site client visits
- Ability to lift 25 lbs for equipment handling